Desktop Support Engineer

UK - Technical · Richmond, London, City of
Department UK - Technical
Employment Type Full-Time

About the Company

Founded in 2016, Ekco is a global innovator in cloud solutions, working with customers and partners to deliver a comprehensive suite of end-to-end managed IT services via local teams located across a number of regional offices in the United Kingdom, Netherlands, and Ireland.


We help companies embrace the cloud revolution, transforming the way IT professionals operate by managing their systems and data securely. By leading their IT resilience, we guarantee peace of mind and the foundations to scale business with a fully managed support system.


Ekco is built on integrity and a personal approach with customers which offers a true partnership. Likewise, our team members enjoy a culture which promotes collaboration in a family friendly working environment, as well as supporting personal autonomy, self-development, and a commitment to our shared goal of delivering market leading IT services.

About the role

At Ekco our people and culture comes first, second to our customers! We have grown at a fast pace over the past year, and due to our continued expansion in 2021 we are now searching for a talented Desktop Support Engineer to join our London based team. 


Responsibilities and Duties

Customer Support

Ekco provide managed cloud services, and our ability to provide responsive, agile, and above-all intelligent support is why our customers choose us above larger, slower-moving competitors. As a Desktop Support Engineer one of your primary responsibilities is to respond to customer support enquiries, tickets, and change requests.


Role Requirements

  • The ideal candidate will be truly passionate about IT and have at least 1-2 years’ experience in an IT technical role (ideally remote hosted desktop support).
  • You will be happy liaising with customers, mainly on the phone as most of our support and consultancy is provided remotely.
  • You should be able to explain technical issues in easily understood terms.
  • You will need to be able to work in a team and meet SLAs.
  • You should have the ability to work under tight deadlines and be able to prioritise under pressure as you will be working on multiple projects at the same time.
  • You will be responsible for managing your own time.
  • You will be expected to learn quickly and work with a variety of new and different technologies.
  • You will be expected to join the on call, out of ours rota, and work outside of standard M-F office hours on occasion for planned maintenance activities.

Ideal Candidate Skills and Experience

  • VMware vSphere
  • Microsoft Windows Server 2008-2019 
  • Microsoft Desktop OS Windows 7, 8, 10
  • Microsoft Active Directory
  • Microsoft Group Policy
  • Microsoft Office 365 Administration
  • Microsoft Office Problem solving
  • General Troubleshooting IT issues

Nice to have experience

  • Networking & Firewalls
  • PowerShell Experience
  • Terminal Server experience
  • Microsoft Azure exposure and console admin
  • Microsoft 365 administration


Ekco are an equal opportunities employer. For information on our Recruitment Privacy Policy, please refer to this link:

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  • Location
    Richmond, London, City of
  • Department
    UK - Technical
  • Employment Type