About the company
Ekco is a specialist Managed Infrastructure Services business, offering local support with global reach through our offices across the UK, Ireland, and Netherlands. We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers’ existing technology investments.
Our innovative Transformation-as-a-Service approach and our ability to deliver flexible infrastructures across customer environments, our own private infrastructure and public cloud technologies coupled with our responsive, agile, and above-all hugely capable technical teams is why our customers choose us above larger, slower-moving competitors. We deliver solutions and services from traditional VMware-based infrastructure; Backup & DR, to public cloud management with AWS, Azure, and Google; as well as newer PaaS, DevOps and Container solutions such as managed Kubernetes.
Due to our continued expansion through 2020 and into 2021, we are searching for a talented engineer, experienced in delivering and supporting VMWare environments, to join our growing technical team based in Edinburgh.
Responsibilities and Duties
Customer Support & Service Delivery
Ekco provide first class service to customers, providing responsive, agile support. As a VMWare and cloud specialist, one of your primary responsibilities is to respond to customer requests, incident tickets, and change requests and record those appropriately in our service desk system and deal with them to the customers satisfaction.
Additionally, one of the key aspects of the role will be to assist new and existing customers deploy services and business solutions within our VMWare based private cloud, or help to bring around some form of transformation or improvements, upgrades, etc, to customers own existing VMWare infrastructure.
A key reason customers choose Ekco for private cloud services is because we offer highly-performing and resilient infrastructure. This includes the latest servers, Pure Storage All-Flash Arrays, resilient Tier-1 transit providers, and so on. As a VMware Architect at Ekco, one of the primary responsibilities is to monitor and maintain our compute and storage infrastructure to the highest possible standard.
STRICTLY NO RECRUITMENT AGENCIES REQUIRED
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